当前在线人数12401
首页 - 博客首页 - Ryan Liu's Blog - 文章阅读 [博客首页] [首页]
ebay: " we are sure that you will come to us." -- ebay sucks, and customer service horrible
作者:RyanLiu99
发表时间:2010-04-26
更新时间:2010-04-26
浏览:2051次
评论:0篇
地址:66.
::: 栏目 :::

Today I talked to an ebay agent. Mitbbs just allow plain text, maybe hard to read :-(

a_buyer
Initial Question/Comment: Buying/Bidding/Searching
2:02:26 PM System
Thank you for contacting eBay Live Help!
2:02:26 PM System
You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
2:03:21 PM System
We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
2:04:21 PM System
We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
2:05:25 PM System
We are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon.
2:10:37 PM System
Sean Gh. has joined this session!
2:10:37 PM System
Connected with Sean Gh.
2:10:52 PM Sean Gh.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Sean. How may I help you?
2:11:05 PM a_buyer
hi, I won this item: 64GB Flash Memory 64G USB 2.0 Thumb Drive Pen Stick (250532271150)
2:11:12 PM a_buyer
but I can not see it at myebay
2:11:23 PM Sean Gh.
Give me a moment to check this for you.
2:11:26 PM a_buyer
and when I try to click on contact seller, I get this error:
2:11:46 PM a_buyer
The form is not available at this time.
You are attempting to communicate about an invalid item.
2:12:23 PM Sean Gh.
Oh yes. I can see that the item has been removed from eBay for some violations.
2:12:35 PM Sean Gh.
Did you pay for the item through PayPal?
2:12:45 PM a_buyer
probably this type of item has been dropped. but I should still see it in my ebay , right? I should still can contact the seller , right?
2:12:46 PM a_buyer
I paid.
2:12:53 PM a_buyer
it has been charged on my credit card
2:13:04 PM a_buyer
and ebay also notify me it has been shipped
2:13:22 PM Sean Gh.
Since you used PayPal to purchase this item, I encourage you to report this to PayPal directly if you have not done so already. Reporting your dispute to PayPal is the best way to reach a resolution as fast as possible. eBay works closely with PayPal to help buyers resolve transaction problems quickly and effectively.
2:13:47 PM Sean Gh.
To report this directly to PayPal, please go to the following Web page:

https://www.paypal.com/us/FILEACLAIM
2:13:59 PM Sean Gh.
After you log in to your PayPal account, you can continue reporting your dispute and file a Buyer Protection claim. Once you file a claim, and throughout the entire process, your claim status will be available on the PayPal site from your PayPal account directly.
2:14:15 PM Sean Gh.
You can also contact PayPal customer support directly about this.
2:14:19 PM Sean Gh.
Their customer support phone number is : 1-888-221-1161 begin_of_the_skype_highlighting 1-888-221-1161 end_of_the_skype_highlighting or 1-402-935-2050 begin_of_the_skype_highlighting 1-402-935-2050 end_of_the_skype_highlighting. PayPal Customer Service Agents are available to help you during the following times:

4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST on Saturday and Sunday
2:14:28 PM a_buyer
I have no "dispute". I just wonder how come it complete disappar form my ebay, and I cannot even trace it
2:14:49 PM a_buyer
ant this is not about paypal.
2:14:58 PM Sean Gh.
As I said you above that the item has been removed from eBay for some violation
2:15:13 PM Sean Gh.
that's why I am asking you to file a claim on PayPal to get back your money.
2:15:27 PM Sean Gh.
Please go through the chat once again from the beginning.
2:15:28 PM a_buyer
and we all know ebay owns paypal, why should I contact paypal again
2:15:49 PM a_buyer
then why ebay does not notify me until I ask?
2:15:51 PM Sean Gh.
Though eBay owns PayPal, both are different entity.
2:15:58 PM a_buyer
I left in dark and waiting for it
2:16:40 PM a_buyer
and one page at ebay even told me to wait for days , say the item is on the way
2:16:43 PM Sean Gh.
No, whenever you will see that an item is not in your Won section even you have paid for it, we are sure that you will come to us.
2:17:10 PM Sean Gh.
And you know that we are just a click away and are available 24/7.
2:17:40 PM a_buyer
"you are sure", then why not send me an email ?! You left user to go online to check status every day, and so difficult to reach an agent, and pages just gives misleading message
2:19:30 PM a_buyer
ebay sucks. I will tell everyone not to use it. And agent is so unprofessional!!
2:19:34 PM Sean Gh.
Don't you think it's always better to check your My eBay instead of sending an email for each and every issues when you have access for those things on your My eBay.
2:20:19 PM Sean Gh.
You can send your suggestion about this to our suggestion team at : [email protected]
2:20:21 PM a_buyer
we all have work. why should I check ebay everyday? All ebay does send "updates"
2:20:35 PM a_buyer
and even I check my ebay, it left no clue what going on
2:22:11 PM Sean Gh.
But, you could not see the item you have purchased in your Won section, right?
2:22:18 PM a_buyer
right
2:22:52 PM a_buyer
and I remember didn't log into my paypal account. I just use paypal servie ad-hoc, type in my credit card.
2:22:56 PM Sean Gh.
So, don't you think it's more professional that you check your My eBay often than your email address to check your items which you have transacted on eBay?
2:23:32 PM Sean Gh.
You didn't purchase the item through your email address... through eBay.. so, it's easy to keep an eye on your items through eBay.
2:23:39 PM a_buyer
people always check email , and when new email arrives there is a notify.
2:24:32 PM a_buyer
who the heck are you, argue with customer how should he live?
2:24:42 PM Sean Gh.
Yes. But, for every issues, eBay doesn't send notification..
2:24:57 PM Sean Gh.
Please understand, I am not arguing with you..
2:25:09 PM Sean Gh.
I am just trying to convey you how eBay works.
2:25:14 PM a_buyer
that's the problem. and and item has been dropped, and the order can not be fill, this is a big issue. [yet dbay does not send email for this]
2:25:54 PM a_buyer
you will be finding another job soon.



提示: 本博文来自于 FleaMarket 版

[上一篇] [下一篇] [发表评论] [写信问候] [收藏] [举报] 
 
暂无评论
 
用户名: 密码:
发表评论
评论:
[返回顶部] [刷新]  [给RyanLiu99写信]  [Ryan Liu's Blog首页] [博客首页] [BBS 未名空间站]
 
Site Map - Contact Us - Terms and Conditions - Privacy Policy

版权所有BBS 未名空间站(mitbbs.com) since 1996